Finding the right part
How do I find the part I need?
Enter your part number in the search bar at the top of any page. You can also browse by manufacturer from the homepage. If you're not sure which part fits your machine, call us at (708) 507-0707 with the make, model and serial number.
Are your parts OEM?
Most of our parts are aftermarket replacements. A listing that starts with "For" and a brand name, such as "For Clark", is made to fit that brand's equipment but is not made by that manufacturer. Manufacturer names and part numbers are for reference only. If you need a genuine OEM part, contact us before ordering.
I can't find my part. Can you get it?
Often, yes. Call or email us with the part number, or a description and your machine's make and model, and we'll look for it.
Shipping and pickup
How fast will my order ship?
Most orders are processed within 1 to 2 business days. Orders placed after business hours, on weekends or on holidays are processed the next business day. Some specialty, oversized or special-order items take longer, and we'll let you know if that happens.
How long does delivery take?
Standard ground shipping usually takes 2 to 7 business days after your order ships. Expedited options are shown at checkout. You'll get a tracking number by email when your order ships.
Which carriers do you use, and how much is shipping?
We ship with UPS, FedEx and USPS, and use freight carriers for oversized or palletized items. Shipping is calculated at checkout from the package weight, size, destination and service you choose. We'll tell you about any freight charges before your order ships.
Do you ship outside the United States?
Please contact us before placing an international order. Availability, rates, duties, taxes and customs fees vary by destination and are the buyer's responsibility unless we agree otherwise.
Can I pick up my order?
Local pickup may be available from our Franklin Park, Illinois warehouse by appointment. Contact us before you order to arrange it.
Returns and problems
What is your return policy?
We accept returns within 30 days of delivery. Please contact us before sending anything back so we can help. Special-order and electrical components may not be returnable. See our refund policy for details.
My order arrived damaged. What should I do?
Contact us within 48 hours of delivery. Note the damage with the carrier if you can, and take photos of the package and the part.
I received the wrong item, or something is missing.
Let us know within 7 days of delivery and we'll make it right.
How do core charges work?
Some parts carry a core charge. When you return your old part, we inspect it and refund the core charge.
Do your parts have a warranty?
Warranty varies by product. Contact us before you order if you need warranty details for a specific part.
Contact
How do I reach you?
Call (708) 507-0707, email Shopify@mrksales.com, or use our contact form. We're open Monday to Friday, 8:00 a.m. to 4:00 p.m. Central.